Shipping Policy
Ella’s Place
At Ella’s Place, we want to make your shopping experience as simple and transparent as possible. Please review our shipping policy before placing your order.
Processing Times
Orders are typically processed within 1–3 business days, Monday through Friday, excluding public holidays.
Orders placed after our daily processing cut-off, during weekends, or on public holidays may begin processing on the following business day.
Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched.
- Processing time: 1–3 business days
- Standard delivery within Canada: 5–12 business days after dispatch
- Total estimated delivery time: 5–12 business days, including processing
Please note that these timeframes are estimates and may vary due to peak shopping periods, promotional events, public holidays, courier delays, severe weather, or other circumstances outside our control.
Shipping Costs
We currently offer free standard shipping across Canada on eligible orders placed through our online store.
Any applicable shipping fees, taxes, or additional order costs will be clearly displayed at checkout before payment is completed.
Tracking Information
Once your order has been dispatched, you may receive tracking information by email, where available.
Please allow a short period for tracking information to become active and for shipment updates to appear.
Delivery Delays
While we work hard to ensure your order arrives within the estimated timeframe, occasional delays may occur due to courier disruptions, severe weather, public holidays, high seasonal demand, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery window, please contact us at info@ellasplace.com so we can check the status of your order and assist you.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate when placing your order.
Ella’s Place is not responsible for failed deliveries, delays, returns, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Missing Orders
If your order appears to be lost or has not arrived within the estimated delivery timeframe, please contact us at info@ellasplace.com.
We will review your order and shipping information and assist you with the next steps.
Delivery Area
This shipping policy applies to orders delivered within Canada through the Ella’s Place online store.
Contact Us
If you have any questions about shipping, please contact us at info@ellasplace.com.