Refund & Returns Policy
Ella’s Place
At Ella’s Place, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return policy below.
30-Day Return Policy
We offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned with original tags attached, where applicable
- In its original packaging, where reasonably possible
- Accompanied by your order number or proof of purchase
How to Request a Return
Before sending anything back, please contact us at:
info@ellasplace.com
Please include:
- Your order number
- The item you would like to return
- The reason for your return
- Photos, if the item is damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.
Please do not send a return before receiving confirmation from our support team.
Return Shipping Costs
For returns due to a change of mind, the customer is responsible for the return shipping costs.
If you received an item that is defective, damaged, incorrect, or materially different from what was advertised, please contact us before returning it. Where appropriate, we will work with you to find a suitable solution.
Nothing in this policy is intended to limit any mandatory rights you may have under applicable Canadian consumer protection legislation.
Return Address
Please do not send returns to our business or correspondence address unless specifically instructed.
The appropriate return address will be provided by our customer service team after your return request has been reviewed.
Because some orders may be fulfilled through third-party logistics partners, the return address may differ from our business address.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us at info@ellasplace.com as soon as reasonably possible.
Please provide your order number and clear photographs showing the issue. We will review the situation and determine the appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products
- Special-order products
- Gift cards
- Certain hygiene-sensitive products
- Items clearly identified as final sale
For health and hygiene reasons, certain opened or used personal items may not be eligible for return.
These exclusions do not apply where applicable Canadian consumer protection law provides otherwise.
Exchanges
We generally do not process direct exchanges.
If you would like a different product or size, you may return the original item in accordance with this policy and place a new order, subject to availability.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.
If you have not received your refund after the applicable processing period, please contact us at:
info@ellasplace.com
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@ellasplace.com.
We will do our best to accommodate cancellation requests made before an order has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.
Canadian Consumer Rights
This policy is intended to operate in accordance with applicable Canadian federal, provincial, and territorial consumer protection laws.
Nothing in this policy is intended to waive, restrict, or exclude any consumer rights that cannot legally be waived or excluded under applicable law.
Contact Us
Ella’s Place
Email: info@ellasplace.com
For a legally precise policy, the wording should ultimately be checked against the province or territory where Ella’s Place is actually registered, because Canadian consumer rules can differ between jurisdictions.